Manchester's Trusted Cleaning Experts

TrueSparkle Services - Privacy Policy (GDPR)

TrueSparkle Services is committed to protecting the privacy and personal data of our clients, staff, and partners. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (GDPR).

1. Information We Collect

• Name, Address, Email address, Phone number
• Payment information
• Property access instructions (if provided)
• Service history and communication records

2. How We Use Your Data

• To provide cleaning services and manage bookings.
• To process payments and improve services.
• To maintain safety and comply with legal obligations.

3. Legal Basis for Processing

• Contract: To deliver agreed services.
• Legitimate Interest: To manage operations.
• Legal Obligation: For tax and insurance.

4. Data Sharing & Security

We do not sell data. We only share data with service providers (e.g., payment processors) or legal authorities if required. We store data using encrypted systems.

5. Data Retention

Client records: up to 6 years (legal requirement). Financial records: 6 years (HMRC).

6. Your Rights

You have the right to access, correct, delete, or restrict your data. Contact us to make a request.

Contact Us

Email: info@truesparklemanchester.co.uk
Phone: 07960115920

Review Date: 09.01.2027

TrueSparkle Services - Health & Safety Policy

TrueSparkle Services is committed to providing a safe, healthy, and supportive working environment for all employees, clients, contractors, and visitors.

1. Responsibilities

• Employer: Provide training, PPE, risk assessments, and safe equipment.
• Employee: Follow safety instructions, use PPE, report hazards, and work safely.

2. Hazards & Control Measures

• Slips/Trips: Use wet floor signs, wear non-slip shoes.
• Chemicals: Follow COSHH, read labels, never mix products.
• Manual Handling: Bend knees, avoid heavy lifting.
• Electrical: Inspect cables, avoid water near sockets.

3. PPE (Personal Protective Equipment)

Includes gloves, masks, aprons, and non-slip footwear.

4. Accidents & Emergencies

Report all accidents immediately. In case of emergency, call 07960115920 or emergency services.

Review Date: 10.01.2026

TrueSparkle Services - Environmental Policy

TrueSparkle Services is committed to operating in an environmentally responsible manner to reduce impact and promote sustainability.

Our Commitments

• Use biodegradable, non-toxic cleaning products.
• Use microfibre cloths and reusable materials to minimize waste.
• Reduce single-use plastics and ensure correct recycling.
• Turn off equipment when not in use to save energy.
• Plan routes efficiently to reduce fuel consumption.

Training & Clients

Staff receive training on sustainable methods. We encourage clients to choose eco-friendly options.

Review Date: 09.01.2027

TrueSparkle Services - Risk Assessment Policy

The purpose of this policy is to identify, evaluate, and control risks associated with cleaning operations to protect everyone involved.

Risk Assessment Steps

1. Identify Hazards: Slips, chemicals, manual handling, lone working.
2. Determine Who is Harmed: Employees, clients, visitors.
3. Evaluate & Control: Implement PPE, COSHH, safe lifting, lone worker procedures.
4. Record Findings: Document hazards and actions.
5. Review: Annually or after incidents.

Monitoring

We monitor effectiveness through site checks, staff feedback, and incident reports.

Review Date: 09.01.2027